AXA Insurance Telephone Number: Call Customer Service Ireland

Scrambling for the right AXA phone number when you need to ask a question or start a claim can be frustrating — especially when you’re not sure whether you’ve dialled the wrong line. Here’s exactly how to reach them, when, and what to expect, whether you’re insuring a car, a home, or heading off on a trip.

Main number: 0818 7 365 24 · Hours: Mon–Fri 8:45–6, Sat 9–4 · Dublin office: 01 872 6444

How do I call AXA customer service?

AXA Ireland main telephone number

The central customer service number for AXA Insurance Ireland is 0818 7 365 24. This line handles car, home, van, and other personal insurance queries. According to the AXA Ireland official contact page, the contact centre is open Monday to Friday from 8:45 am to 6:00 pm, and Saturday from 9:00 am to 4:00 pm. It is closed on Sundays and public holidays.

Alternative contact methods

• Online contact form — Available at axa.ie/contact-us
• MyAXA app — Manage your policy, view documents, and send messages through the app (available for iOS and Android)
• Email (Dublin office) — axa.dublincity@axa.ie (from Fingal Council directory)

Bottom line: Call 0818 7 365 24 during weekday or Saturday hours for most car, home, and van queries. For after-hour issues, check your policy documents for a dedicated claims number — no 24/7 line is advertised on the official site.

The implication: the main number is the default for most queries, with the app and email as self-service backups.

What time do AXA phone lines open?

Monday to Friday hours

AXA Ireland’s contact centre opens at 8:45 am and closes at 6:00 pm, Monday through Friday, confirmed by the AXA Ireland contact page. AXA Northern Ireland follows the same schedule (AXA NI contact page).

Saturday hours

Saturdays: 9:00 am to 4:00 pm. This applies to both AXA Ireland and AXA Northern Ireland.

Sunday and public holidays

The contact centre is closed on Sundays and all public holidays. If you need urgent assistance on a Sunday, your policy documents may list an emergency claims number (not publicly posted on the main site). The AXA Ireland contact page does not advertise a 24-hour service.

Bottom line: AXA phone lines are open 8:45–6 weekdays and 9–4 Saturdays. Sunday callers are out of luck unless they have a specific after-hours claims number from their policy.

The pattern: uniform weekday hours across the island, with a gap on Sundays that policyholders must plan for.

How do I contact AXA Ireland?

Phone

Main number: 0818 7 365 24. Local Dublin office: 01 872 6444 (Fingal County Council business directory).

Email

Dublin City office: axa.dublincity@axa.ie. AXA Partners policyholders use clp.ie.info@partners.axa (AXA Partners policyholder page).

In-person office

AXA Dublin office: Wolfe Tone House, Wolfe Tone Street, Dublin 1. Phone: 01 872 6444. Also a local branch in Swords at 01 813 7177 (Fingal directory).

Online portal

MyAXA app and online account at axa.ie/myaxa let you manage policies, view documents, and send secure messages.

Bottom line: Contact AXA Ireland by phone (0818 7 365 24), email, or in person at the Dublin office. For policy management, the MyAXA app is the most direct self-service option.

What this means: each method has a distinct time-to-response trade-off, with phone and app offering speed, email providing a record.

What are the different AXA phone numbers for insurance products?

Car insurance

Use the main number 0818 7 365 24 for car insurance queries. The AXA Ireland contact page does not list a separate car insurance number.

Home insurance

Same main number: 0818 7 365 24. No dedicated home insurance line is advertised.

Van insurance

Again, the main number covers van insurance. If your policy is with AXA Partners, call 1850 812 225 (AXA Partners policyholder page).

Travel insurance

The official AXA Ireland contact page does not list a separate travel insurance number. Travel policyholders should check their documents or call the main line. AXA Partners also handles travel insurance policies and can be reached at 1850 812 225 (09:00–15:00).

Claims and emergencies

For claims, visit axa.ie/claims — the page provides a claims-specific number after verifying your policy details. The main contact page does not advertise a 24-hour emergency number.

Six product-contact routes, one pattern: the main 0818 number serves most personal lines, while AXA Partners handles a separate set of policies with shorter hours.

Bottom line: Most AXA Ireland insurance products share the same main number. Only AXA Partners policyholders need the separate 1850 line. Always check your policy documents for any dedicated claims number.

The catch: the simple product-number mapping breaks when AXA Partners enters the picture, creating a second contact route that requires separate attention.

How do I contact AXA from abroad?

International phone number

If you’re calling AXA Ireland from outside the country, dial +353 1 858 3200 (as listed on the AXA Ireland contact page). For AXA Northern Ireland callers abroad, use +44 345 828 2823 (AXA NI from-abroad page).

Online options

The online contact form at axa.ie/contact-us works from anywhere. You can also send an email to the Dublin office or use the MyAXA app.

Local AXA offices abroad

AXA operates in many countries. The AXA global contact page directs you to your local AXA company for policy-specific queries.

Step-by-step: How to call AXA Insurance Ireland

1. Gather your documents. Have your policy number, personal details, and any relevant correspondence handy. AXA Partners asks you to include a daytime contact number and preferred time (AXA Partners policyholder page).
2. Check the hours. Call Monday–Friday 8:45–6 or Saturday 9–4. Avoid lunchtime if you can — lines may be busiest midday.
3. Dial the correct number. Use 0818 7 365 24 for standard policies. If you’re an AXA Partners member, dial 1850 812 225 instead.
4. Follow the menu prompts. Listen carefully; you may need to select the product you’re calling about.
5. If you prefer self-service, use the MyAXA app or the online contact form — available 24/7 for policy management and messages.

Following these steps reduces the chance of dialling the wrong line and saves time.

Clarity: What we know and what’s uncertain

Confirmed facts

• AXA Ireland main number: 0818 7 365 24 (from AXA Ireland official site)
• Opening hours: Mon–Fri 8:45–6, Sat 9–4 (same source)
• AXA NI number: 02890 020104 (from AXA NI official site)
• AXA Partners number: 1850 812 225 (from AXA Partners policyholder page)
• Dublin office: 01 872 6444 (from Fingal directory)

What’s unclear

• Whether travel insurance has a separate number — the main page lists only one number for all products
• Whether the old number 0818 336 339 (referenced by a credit union) is still active — not on official site
• Existence of a 24/7 emergency claims line — no such number found on official pages (AXA Ireland contact page, AXA Ireland claims page)
• Whether the AXA Swords branch number (01 8137177) is still active — not confirmed on official site
• Whether the email axa.dublincity@axa.ie is monitored regularly — source is Fingal directory, not official AXA

Quotes from official sources

“Our contact centre is open from 8:45am – 6pm Mon to Fri, and 9am – 4pm on Sat. 0818 7 365 24.”

— AXA Insurance Ireland contact page

“AXA Insurance Dublin, Wolfe Tone House, Wolfe Tone Street, Dublin 1. Phone: 01 872 6444. Email: axa.dublincity@axa.ie.”

— AXA Dublin office details via Fingal County Council directory

“Please include a daytime contact number and a preferred time to be contacted.”

— AXA Partners policyholder page

“From abroad call 0044 345 828 2823 from abroad.”

— AXA Northern Ireland from-abroad page

The implication: AXA operates separate regional contact centres for the Republic and Northern Ireland, each with its own numbers and slightly different international routes. AXA Partners policyholders face a third route with shorter hours.

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Frequently asked questions

For Irish motorists, homeowners, or travellers trying to reach AXA, the choice is clear: dial the main 0818 number during business hours for most standard policies, or use the AXA Partners line if your cover is through them. Weekend callers must act before 4 pm Saturday, or wait until Monday.